Turvy's ride-share service ensures a safe and comfortable trip to your destination and a safe and secure trip end. Here are a few ways the service ensures your safety:
In-app trip summary: Upon the completion of the trip, the Turvy app will provide a trip summary, including details of the route taken, distance travelled, and fare charged. This allows you to review your trip details and ensure that everything is accurate.
Payment and receipt: The fare for the trip will be automatically charged to the payment method linked to your account, and a receipt will be sent to your registered email address. This allows you to track and manage your ride expenses easily.
Two-way rating system: After each ride, the driver and passenger can rate each other. This helps Turvy identify any issues and maintain a high service quality level while enabling the community to make informed decisions about which drivers to request.
Safety feedback: The Turvy app also has a feature where passengers can provide feedback about their ride experience, including any safety concerns. This feedback is taken into account and used to improve the service.
Driver deactivation: Turvy reserves the right to deactivate drivers from the platform in cases of unsafe or inappropriate behaviour. This ensures that the drivers on the platform are safe and reliable.
Contactless payment: The App also has a contactless payment feature, which enables the passengers to pay for their rides without exchanging cash or card. It is an added safety feature during COVID-19 or in general.
Turvy takes the safety of its riders very seriously and always looking for ways to improve the service. The service is designed to get you to your destination safely and ensure a safe and comfortable trip end.