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The safety and well-being of everyone who uses Turvy are at the heart of what we do. We continue expanding our response to COVID-19 with new features for our users, support for those who earn on the platform, and partnerships with initiatives that serve our cities.
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Supporting public authorities
The safety and well-being of everyone who uses Turvy are always our priority. We are committed to supporting public authorities and cities as they work to stem the COVID-19 pandemic.
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Cleaning supplies for your car
We are working to provide drivers and delivery partners with an option to access disinfectants to help them keep their cars clean. However, supplies are minimal, so we prioritise the resources to drivers and delivery partners in cities with the greatest need*.
Supporting public health authorities
We have a team available 24/7 to support public health authorities in response to the pandemic. Working with them, we may temporarily suspend the accounts of riders or drivers confirmed to have contracted or been exposed to COVID‑19. We're also consulting with an epidemiologist to ensure our company efforts are grounded in medical advice.
Support if you rent a vehicle
If you're in a market that offers vehicle rental services, we have worked with our global rental partners to ensure that any driver diagnosed with COVID‑19 or individually quarantined can return their car with no penalty. In addition, rental partners will allow no-penalty returns for any driver who wishes to return their rental car in some areas.
We're reminding everyone who uses Turvy to follow advice from public health authorities. If you're sick, stay home and away from others. Wash your hands frequently, and cover your cough or sneeze. For more information, visit the World Health Organization website.
The most important thing you can do right now is to stay home.
This is especially critical if you're feeling sick. This will help limit the spread of the virus. Let's help keep drivers safe and ensure rides are available for those who need them.
Cover your mouth and nose. If you sneeze or cough, do so into your elbow or a tissue.
Ask riders to maintain distance. It's OK to ask riders to sit in the back to give you more space.
Open the windows. If possible, roll down the windows to improve ventilation.
The most important thing you can do right now is to stay home.
This is especially critical if you're feeling sick. This will help limit the spread of the virus. Let's help keep drivers safe and ensure rides are available for those who need them.
Wash your hands before and after you ride.
Cover your mouth and nose. If you sneeze or cough, do so into your elbow or a tissue.
Sit in the back. Give your driver space by sitting in the back seat.
Open the window. If possible, roll down the window to improve ventilation.
Drivers are working extra hard, doing critical work to support their community. Please show your appreciation with a tip—a little kindness can go a long way.
You can add a tip to any Turvy ride over the past 30 days. Go through your account history in the app and select which rides you'd like to tip
Turvy's Community Guidelines
Our guidelines were developed to help make every experience feel safe, respectful, and positive.
Everyone who signs up for a Turvy accounts across all of our apps, including but not limited to drivers and riders. As applicable by jurisdiction, Turvy products are expected to follow the guidelines. They also apply to interactions with Turvy employees and contractors at Greenlight Hubs, online or by phone.
The guidelines in this section help to foster positive interactions within our diverse community during every experience.
Our team works every day to help create safer experiences for everyone. That's why these standards were written.
We're committed to following the law. We expect everyone who uses our apps to do their part and adhere to applicable laws and regulations.
We believe that everyone should feel supported and welcomed. So we've created standards on physical contact, sexual assault and misconduct, threatening and rude behaviour, unwanted communication, discrimination, and property damage.
Don't touch strangers or anyone you just met using any of Turvy's apps. Hurting or intending to hurt anyone is never allowed.
Sexual assault and sexual misconduct of any kind are prohibited. Sexual assault and misconduct refer to sexual contact or behaviour without the other person's explicit consent.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct but is not exhaustive.
Behaviours and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, whistles, and winks. Also, don't touch or flirt with people you don't know.
Specific conversations that could be perceived as harmless can be offensive. Don't comment on appearance, perceived gender identity, or sexual orientation. Refrain from asking unrelated personal questions, such as, "Are you in a relationship?" Avoid discussing your or someone else's sex life, using explicit language, or making sex jokes.
Turvy has a no-sex rule. Sexual contact is prohibited using the Turvy apps, including during a trip.
Learn more here.
Aggressive, confrontational, or harassing behaviour is not allowed. Don't use language or make gestures that could be disrespectful, threatening, or inappropriate. It may be a good idea to avoid personal topics that can be divisive, like religion and political beliefs.
Tips for riders
Keep conversations casual and friendly with driver-partners and co-riders. Don't ask personal questions or act aggressively toward others.
Tips for driver-partners
Keep conversations casual and friendly with riders. Don't ask personal questions or act aggressively toward others.
Contact should end when the trip is complete unless you follow Turvy's support process for a lost item. Unwanted contact may be seen as harassment and includes, for example, texting, calling, social media contact, visiting, or trying to visit someone in person after a trip or delivery has been completed.
Tips for drivers
You should immediately alert Turvy if a rider contacts you for any reason other than your current trip to return a lost item.
Tips for riders
Alert Turvy immediately if a driver contacts you other than your current trip or to return a lost item.
You should always feel safe and welcome. That's why we don't tolerate discriminatory conduct or behaviour. Do not discriminate against someone based on traits, such as age, colour, disability, gender identity, marital status, national origin, race, religion, sex, or sexual orientation.
Tips for drivers
Intentionally refusing or cancelling requests solely to avoid a particular neighbourhood due to the characteristics of the people or businesses located in that area is potentially unlawful discrimination and would, therefore, not be acceptable.
Tips for riders
If you believe you've been denied a trip because of your legally protected traits, please report the incident in the Turvy app.
Damaging property is never allowed. Some examples include damaging the car, breaking or vandalising a phone or tablet, intentionally spilling food or drink, smoking in a vehicle, or vomiting due to excessive alcohol. If you damage property, you're responsible for the cost of cleaning and repair fees outside of normal wear and tear.
World Health Organization Turvy Community Guidelines
