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The following guidelines are intended to inform private parties, including civil litigants and criminal defendants, about the legal process for seeking records from Turvy. These are merely guidelines, and this information may change at any time.
These guidelines apply to non-law enforcement requests. For law enforcement requests, we recommend browsing Guidelines for Law Enforcement Authorities.
What is Turvy, and what records do we have?
Turvy is a technology company that has developed an app that connects users (riders) with third party transportation providers. More details about our services are available here. We store, use, and maintain information as described in our Privacy Statements and our Terms of Use.
Where does Turvy accept the service of legal documents?
Australia
We generally require that all legal documents (including complaints and subpoenas) be served on our registered agent for service of process. The name and current contact information for the registered agent in each state are available online here.
Our registered agent will accept service only if the entity to whom the document is directed matches the entity's name registered with the Secretary of State (e.g., “Turvy Pty Ltd”). Our agent is authorised to accept service on behalf of that entity. Our acceptance of the legal process does not waive any legal objections we may have and may raise in response.
Documents should be directed to “Turvy Pty Ltd.” We generally require that all legal documents be served at the following address: 14/19A Market Street, Wollongong NSW 2500, Australia. Our acceptance of the legal process does not waive any legal objections we may have and may raise in response.
What legal process does Turvy require before producing data to private parties?
Australia Requests
We generally require a valid subpoena issued by applicable law before processing private requests for information. We need non-law enforcement subpoenas to be served through our registered agent for the service of the process. The name and current contact information for the registered agent in each state are available online here.
Our registered agent will accept service only if the entity to whom the request is directed matches the entity's name registered with the ASIC (e.g., “Turvy Pty Ltd”). Our agent is authorised to accept service on behalf of that entity. Our acceptance of the legal process does not waive any legal objections we may have and may raise in response.
Non-Australia Requests
Non-Australia requests should be directed to “Turvy Pty Ltd.” We generally require a valid request issued by applicable law before processing private requests for information. We need submissions to be served by registered mail to the following address: 14/19A Market Street, Wollongong NSW 2500, Australia. Our acceptance of the legal process does not waive any legal objections we may have and may raise in response to the request.
What form of requests does Turvy require, and how are requests processed?
We review each subpoena or data request for facial and substantive validity and will reject bids that are not facially and substantively valid. We require recommendations to be narrowly tailored and will reject overly broad, vague, or unduly burdensome bids. Before making a request, please check to see if the information sought is publicly available.
To make sure your request is valid, we ask for the following:
When we determine that we are required by law to disclose data, we will search for and disclose data that we can reasonably locate and retrieve.
Note: We will not respond to emergency requests received from non-law enforcement officials. Non-law enforcement officials aware of an emergency should immediately and directly contact local law enforcement.
Does Turvy provide a certificate of authentication or expert testimony?
We may provide a certification from the custodian of our records but are generally not able to provide in-person or expert witness testimony.
